After Hours



Get a
Report a Claim Make a PaymentAccident List

For basic insurance requests like ID Cards, billing inquiries and policy coverage inquiries, visit your company’s website or download their app.

If you are a Travelers, Safeco, or Hanover customer for your Personal Insurance, you can speak with a licensed agent to make changes to your policy 24/7.  This includes vehicle changes, ID card requests, payments, and other policy changes.



For EMERGENCIES ONLY, we can be reached at (518) 392-5900. One of our Agents will call you back as quickly as possible. Examples of emergencies include:

  • Auto accidents with injuries.
  • Property claims with injuries
  • Property claims involving fire or water damage.

For other incidents, we will be happy to help as soon as we re-open. Please try the resources listed above as there is a good chance you can resolve your current matter immediately.

Start Your Proposal