Commercial Lines Licensed Service Advisor
The Commercial Lines Licensed Service Advisor is a key player in MetzWood’s success. We believe in protecting the moments that matter most, and this role brings that to life for our clients and their businesses. As the Commercial Lines Licensed Service Advisor, you’ll be responsible for creating a positive experience for our MetzWood clients, from customer onboarding to annual reviews, and everything in between.
This full-time position will be primarily based in Chatham, Monday through Friday from 8 AM to 4:30 PM.
Benefits
Paid Time Off (PTO)
Health Insurance
Hands on Training
Mon-Fri Schedule
Evenings Off
Career Growth Opportunities
Responsibilities
- Advise and provide exceptional customer service to commercial insurance clients
- Communicate with clients over phone, email, and in person
- Identify client needs and proactively recommend additional products and coverages when appropriate
- Properly prepare quotes and present to the client
- Report claims on behalf of clients and offer guidance throughout the process
- Follow all necessary agency procedures and maintain high underwriting standards to best serve our clients
- Work collaboratively as a part of a team to fulfill the needs of our clients
Requirements
- Experience in customer service, interacting with customers over email, phone, and/or in person
- Ability to learn quickly, from understanding agency processes and procedures to adeptly utilizing our Agency Management Software system (Applied Epic)
- Eagerness to work in a team environment
- Superior multi-tasking skills
- Proficiency in Microsoft Word, Excel, and Outlook
- Experience working in the Insurance industry is a bonus, but not required
- Currently hold a Property & Casualty License, or ability to pass licensing exam within first 60 days of starting the position. If not currently licensed, MetzWood will pay for cost of licensing course and provide time during normal working hours to complete necessary training
- Excitement to positively impact our clients and join a dynamic, growing company!
What's Next
If you're interested in joining the team at MetzWood Insurance, please share your resume with us by submitting your resume here. A member of our team will be in touch following your application.
MetzWood cares deeply about finding the absolute best fit for our team. To this end, we have a three-step hiring process after an application has been received.
If selected to move forward in the process, the first step is our initial interview, which is conducted via email. Following the email interview is an online assessment, which takes 20-55 minutes to complete. The final step in the process is an in-person interview in our Chatham office.
Why MetzWood?
MetzWood Insurance is an established fourth-generation insurance agency that has served our community for over a century. Our reputation has been earned through our team’s commitment to service and high standards for our clients. Because our employees are essential to our success, we are committed to creating meaningful career opportunities by providing generous compensation, annual bonuses, and professional growth opportunities.