Front Desk Receptionist
The Front Desk Receptionist plays a key role in creating a positive experience for our clients. In this position, you’ll serve as the primary point of contact for our clients, answering phones and greeting customers. This is a full-time position, located in our Chatham office from 8:00 AM to 4:30 PM Monday through Friday.
In this role, you will:
- Serve as the primary phone receptionist and front desk greeter, making clients, prospects, and visitors feel warm and welcome
- Properly route incoming phone calls to staff members
- Pick up, process, and distribute incoming mail, as well as collect and send outgoing mail daily
- Check and distribute incoming MetzWood messages (emails, texts, and faxes) several times daily
- Processing of auto & home inspections
- Some Accounting responsibilities including preparing deposits & taking them to the bank.
- Manage supply inventory and ordering for all office & kitchen supplies
- Support office culture and engagement by coordinating office events and lunches
- Update MetzWood’s procedure manuals, and other Word and Excel projects
- Miscellaneous office tasks such as watering plants, taking trash out weekly, etc.
- Other administrative tasks as needed to help the broader MetzWood team
Qualifications:
- Experience in customer service, interacting with customers over phone, in-person, and email
- Upbeat and positive personality
- Eagerness to work in a team environment
- Superior multi-tasking skills
- Proficiency in Microsoft Word, Excel, and Outlook
- Experience with bookkeeping/accounting a plus, but not required
- Ability to learn quickly, from understanding agency processes and procedures to adeptly utilizing our Agency Management Software system (Applied Epic)
- Excitement to positively impact our clients and join a dynamic, growing company!
What's Next
If you're interested in joining the team at MetzWood Insurance, please share your resume with us by submitting your resume here. A member of our team will be in touch following your application.
MetzWood cares deeply about finding the absolute best fit for our team. To this end, we have a three-step hiring process after an application has been received.
If selected to move forward in the process, the first step is our initial interview, which is conducted via email. Following the email interview is an online assessment, which takes 20-55 minutes to complete. The final step in the process is an in-person interview in our Chatham office.
Why MetzWood?
MetzWood Insurance is an established fourth-generation insurance agency that has served our community for over a century. Our reputation has been earned through our team’s commitment to service and high standards for our clients. Because our employees are essential to our success, we are committed to creating meaningful career opportunities by providing generous compensation, annual bonuses, and professional growth opportunities.